Terms and Conditions
Man with Van Bowes Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bowes Park provides removal and related services within the United Kingdom. By making a booking, using our services, or permitting us to carry out work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Client means the person, company or organisation booking or receiving the services.
Services means removal, man and van, loading, unloading, transport, packing assistance, and any other work agreed in writing between the Client and Man with Van Bowes Park.
Goods means the items, belongings, furniture, equipment and any other property that we are requested to move, handle, or otherwise deal with as part of the Services.
Contract means the agreement between the Client and Man with Van Bowes Park formed in accordance with these Terms and Conditions.
2. Scope of Services
Man with Van Bowes Park provides man and van and removal services for domestic and commercial Clients. The specific Services to be provided, the collection and delivery addresses, and any special requirements will be agreed with you at the time of booking and confirmed in our quotation or booking confirmation.
Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembling furniture, packing or unpacking Goods, or storage of Goods. Where we agree to perform any such additional tasks, they will be subject to these Terms and Conditions and may incur additional charges.
3. Booking Process
3.1 Booking requests may be made by the Client by phone or online enquiry channels where available. A booking is only confirmed when we have accepted your request and provided written or verbal confirmation, together with a quotation or agreed rate.
3.2 When making a booking you must provide accurate and complete information, including but not limited to
the collection and delivery addresses
the nature, approximate quantity, and size of the Goods
any heavy, bulky, fragile, valuable, or unusual items
any access restrictions at either address, such as stairs, narrow doors, parking limitations, or limited loading times
your preferred date and time for the Services.
3.3 Our quotation or rate is based on the information you provide at the time of booking. If that information is incomplete or inaccurate, or if additional work is required on the day of the move, we may adjust the price accordingly.
3.4 We reserve the right to refuse any booking request at our sole discretion.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are provided on an estimated basis and are not a fixed price guarantee. Quotations are normally based on time, vehicle size, distance, and the description of Goods and access conditions supplied by you.
4.2 Quotations are valid for a limited period, which will be confirmed at the time they are issued. After that period, we may revise the quotation.
4.3 Our charges may include additional costs such as congestion charges, tolls, parking charges, and any charges arising from delays caused by the Client or by circumstances outside our control.
4.4 Any additional services requested on the day, or any delay caused by inaccurate information or by the Client not being ready at the agreed time, may be charged at our standard hourly rates or at a rate agreed on the day.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due in full on completion of the Services on the day of the move. We may require a deposit or prepayment to secure a booking, especially for larger removals or longer journeys.
5.2 We accept payment via the methods we notify to you before or on the day of service. It is your responsibility to ensure that you have the means to pay, and that any card or account used has sufficient funds.
5.3 If payment is not made when due, we may
withhold delivery of the Goods until payment is received
charge interest on overdue sums at the statutory rate permitted under UK law
take reasonable steps to recover outstanding amounts, including using debt recovery services or legal proceedings, and recover our reasonable costs of doing so.
5.4 For business Clients with agreed credit terms, invoices must be paid in accordance with the agreed payment schedule. Late payment may result in suspension of Services and the addition of interest and recovery costs.
6. Cancellations and Changes
6.1 If you need to cancel or change your booking, you must notify us as soon as possible.
6.2 Where a deposit has been taken, cancellation within a reasonable notice period, which we will inform you of at booking, may result in the forfeiture of some or all of the deposit. Short-notice cancellations may incur additional charges, reflecting time reserved, administrative work, and loss of opportunity to undertake other work.
6.3 If you change the date, time, or scope of the Services, we will attempt to accommodate your request but cannot guarantee availability. Any change that affects the distance, volume of Goods, number of staff required, or duration of the job may lead to a revised quotation or additional charges.
6.4 We reserve the right to cancel or postpone the Services due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or unexpected traffic disruption. In such cases, we will aim to rearrange the Services at a mutually convenient time. Our liability in such circumstances is limited to refunding any deposit paid for the affected booking or rescheduling without additional booking fees.
7. Client Responsibilities
7.1 You are responsible for
ensuring that your Goods are properly packed and suitably protected for transport, unless we have agreed to provide packing services
ensuring that all items to be moved are ready for loading at the agreed start time
obtaining all necessary permissions for parking and access at collection and delivery addresses
securing valuables, documents, and personal items that you do not wish to be transported by us
supervising the loading and unloading of Goods where necessary and checking that nothing is left behind.
7.2 You must not ask our staff to carry out any illegal activity or to handle prohibited or dangerous items. We reserve the right to refuse to move any item that we reasonably believe to be unsafe, illegal, or not in compliance with these Terms and Conditions.
8. Items We Do Not Accept
8.1 Unless expressly agreed in writing, we will not carry
live animals or plants
cash, jewellery, watches, precious metals, or high-value collectibles
firearms, ammunition, explosives, or weapons
hazardous, flammable, or toxic substances including gas cylinders, paints, solvents, and chemicals
illegal goods or substances, or any items in breach of UK law.
8.2 If we inadvertently transport any such items without prior agreement, our liability for loss, damage or delay in relation to those items is excluded to the fullest extent permitted by law.
9. Waste Regulations and Disposal
9.1 Man with Van Bowes Park operates in compliance with applicable UK waste and environmental regulations. We are not a general waste collection service and will not remove household refuse, builder's rubble, or other waste unless this has been specifically agreed as part of the booking and complies with relevant regulations.
9.2 Where we agree to remove unwanted items, we will dispose of them through appropriate and lawful channels. Additional fees may apply for disposal, recycling charges, or specialist handling of certain item types.
9.3 You must not present for removal any items that are classified as controlled or hazardous waste unless explicitly agreed in advance and handled in accordance with applicable legislation. We reserve the right to refuse removal of any items that we reasonably believe breach waste or environmental regulations.
9.4 The Client is responsible for any fines, penalties, or costs arising from providing us with waste or items for disposal that are not lawful to transport or dispose of in the way requested.
10. Liability and Insurance
10.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section and in the remainder of these Terms and Conditions.
10.2 We will not be liable for
normal wear and tear, or minor cosmetic damage such as small scuffs or scratches that are consistent with moving Goods
pre-existing damage, defects, or weaknesses in the Goods that are not apparent on inspection or that make them susceptible to damage during normal handling
loss or damage arising from inadequate or improper packing by the Client
loss or damage to fragile items, including glass, mirrors, or delicate electronics, unless we have specifically agreed to pack and protect them
loss of data or software from computers or electronic devices.
10.3 Our total liability for loss, damage or delay to Goods arising from our negligence or breach of Contract shall be limited to a reasonable and proportionate amount, having regard to the value of the Goods and the cost of the Services. We may, at our discretion, repair, replace, or compensate for damaged items, but in no case shall our liability exceed the replacement cost of the affected item or the total price paid for the Services, whichever is lower, unless otherwise required by law.
10.4 We shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.
10.5 We are not liable for delays or failure to perform the Services due to circumstances beyond our reasonable control, including but not limited to traffic delays, road closures, severe weather, accidents, or industrial action.
11. Claims and Complaints
11.1 You must inspect your Goods as soon as reasonably practicable on completion of the Services. Any visible damage or missing items should be reported to us as soon as possible.
11.2 Any claim for loss or damage must be made within a reasonable period after completion of the Services, providing full details of the alleged loss or damage and supporting evidence where available. Failure to notify us within a reasonable period may affect our ability to investigate your claim and may limit any compensation available.
11.3 We will investigate any properly submitted complaint or claim and respond within a reasonable timeframe. Where appropriate, we may request further information or evidence from you to assist our investigation.
12. Access, Parking and Road Restrictions
12.1 You are responsible for ensuring that adequate parking and access are available for our vehicle at both collection and delivery locations. This may include arranging permits, reserving parking spaces, or notifying building management.
12.2 Any parking fines, penalty charges, or similar costs arising directly from inadequate or unlawful parking that results from your instructions or lack of arrangements may be charged to you.
12.3 If access to the property is restricted or unsafe, we may, at our discretion, refuse to proceed or may agree to proceed at additional cost if it requires extra time, equipment, or staff.
13. Conduct and Health and Safety
13.1 We expect our staff and Clients to behave respectfully and lawfully at all times. Abusive, aggressive, or discriminatory behaviour towards our staff will not be tolerated. We reserve the right to withdraw our Services immediately in such circumstances, with no obligation to refund any amounts paid.
13.2 Our staff will not undertake any activity that, in their reasonable opinion, may compromise their health and safety or that of others, or that may cause damage to the property beyond typical moving risks.
14. Data Protection and Privacy
14.1 We collect and process personal data such as names, addresses, and contact details for the purpose of providing our Services, managing bookings, and handling payments and enquiries.
14.2 Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal information to third parties. We may share limited information with third parties where necessary to deliver the Services or comply with legal obligations.
15. Variation of Terms
15.1 We may amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking and to the Services provided under it.
15.2 Any variation to these Terms and Conditions requested by the Client will only be effective if agreed by us in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Contract between the Client and Man with Van Bowes Park are governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By confirming a booking or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
