Privacy Policy
Man with Van Bowes Park Privacy Policy
This Privacy Policy explains how Man with Van Bowes Park collects, uses, stores and protects personal data for all customers in the Bowes Park area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Bowes Park customers and prospective customers in the Bowes Park area who contact us, request a quote, make a booking, or use our services. It covers personal data collected through telephone, messaging services, online forms, written correspondence, and in-person communication related to our services.
Data Controller
For the purposes of data protection law, Man with Van Bowes Park is the data controller. This means we decide how and why your personal data is collected and used in connection with our services in the Bowes Park area.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us or use our services:
Identification details, such as your full name and, where relevant, business name or contact person details.
Contact details, such as your address, pick-up and drop-off addresses, email details if provided, and other contact information you choose to share.
Booking and service information, including details of the items to be moved, access information for properties, dates and times of moves, special instructions and notes about the job.
Payment-related information, such as payment records, payment method type and transaction details. We do not store full card details if you pay by card; these are processed by secure third-party payment processors.
Communication records, including notes of conversations, and details contained in messages or correspondence with you relating to queries, quotations, complaints or feedback.
Technical or usage information, where relevant, such as basic information about how you found our service or interacted with any online forms, to improve our service and manage enquiries.
How We Collect Personal Data
We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us about a job, or provide feedback. We may also receive personal data indirectly where another person books a service on your behalf and provides your details as a contact or property occupant.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on one or more of the following bases:
Contractual necessity: We process your personal data in order to provide our services, including giving quotes, confirming bookings, carrying out moves, taking payment and managing any related issues. Without this information, we would not be able to perform our contract with you.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, maintaining records, responding to enquiries and ensuring the security of our staff and customers.
Legal obligations: We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules.
Consent: In limited cases, we may rely on your consent, for example if we wish to send you certain types of optional marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, confirm bookings and deliver our man with van services in the Bowes Park area.
To communicate with you about your booking, including confirming details, handling changes, and providing updates about arrival times.
To process payments, issue invoices or receipts and maintain accurate financial records.
To manage our relationship with you, including handling complaints, resolving disputes and responding to questions or feedback.
To improve and develop our services, including reviewing how our services are used and assessing customer needs.
To comply with legal, regulatory and insurance requirements and cooperate with law enforcement when required by law.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to use your data in accordance with our instructions and for the purposes of providing services to us or to you.
Examples of data processors and third parties may include:
Payment processing providers who handle card or electronic payments securely.
Accountants or professional advisers who require access to limited personal data for accounting, tax or legal purposes.
IT and communications service providers who support our systems, data storage and communication tools.
Where required by law or regulation, we may also share personal data with law enforcement agencies, courts, regulators or insurance providers.
Whenever we use processors, we take steps to ensure that they implement appropriate security measures and comply with applicable data protection requirements.
International Transfers
Our core operations are based in the United Kingdom and we aim to store and process data within the UK or other locations that offer an equivalent level of data protection. If we ever transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your personal data.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.
In general, we retain booking and transaction records for a period that aligns with applicable tax and accounting rules. Communication records and service-related information may be kept for a similar period to address any potential queries, complaints or legal claims.
When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention practices and legal obligations.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include restricted access to personal data, secure storage methods, and procedures to deal with any suspected personal data breach.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be fully secure. If we become aware of a data breach that may pose a high risk to your rights and freedoms, we will inform you and, where required, notify the relevant supervisory authority.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to legal conditions and exemptions, and we may need to verify your identity before responding to certain requests. Your rights include the following:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how we use it.
Right to rectification: You have the right to ask us to correct personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will then consider whether our interests override your rights and freedoms.
Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where this is technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Man with Van Bowes Park, you can contact us using the contact methods you normally use for our services. We will respond to your request in accordance with applicable data protection laws.
You also have the right to raise a concern or lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. However, we encourage you to contact us first so that we can try to resolve any issue directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operational needs or legal requirements. Any changes will apply from the date the updated Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
