Terms and Conditions for Man With Van Bowespark
These Terms and Conditions set out the basis on which Man With Van Bowespark provides removal, delivery, transport, and related moving services within the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, service description, or booking confirmation issued by the company. These conditions are designed to create clarity about the booking process, pricing, payment obligations, cancellations, liability, and the handling of waste, while remaining general enough to apply to a wide range of domestic and commercial jobs. Nothing in these terms affects any rights you may have under UK consumer law.
For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Bowespark, and references to “you” and “your” mean the customer, including any person authorised to act on the customer’s behalf. The services may include loading, unloading, transport, short-distance or long-distance removals, item delivery, collection of goods, furniture movement, and other similar van-based support services. Any additional services requested on the day of the job may be accepted at our discretion and, where accepted, may be subject to further charges.
These terms apply to the extent permitted by law and should be read together with any specific instructions agreed in writing before the move. If there is any conflict between these terms and a written quotation or service agreement, the written quotation or service agreement will normally take priority for the specific matters it addresses. Headings are included for convenience only and do not affect interpretation. Use of the service indicates acceptance of these conditions.
Booking Process
Bookings may be made by telephone, email, online form, or other communication channel made available by us from time to time. A booking is not confirmed until we have accepted the request and provided a confirmation. The customer is responsible for supplying accurate information when requesting a quote or making a booking, including the collection and delivery addresses, access conditions, item descriptions, estimated volume, dates, times, and any special handling requirements. The price and service plan are based on the information you provide, so any material error or omission may lead to a revised quote or changes to the schedule.
We may ask for photographs, inventory details, or further clarification before confirming the booking. This helps us assess labour requirements, vehicle suitability, parking considerations, access issues, and any need for specialist equipment or additional staff. If the details change after confirmation, you must inform us as soon as reasonably possible. We may revise the quotation, amend the booking, or, where necessary, decline to proceed if the new information materially affects the safe or efficient delivery of the service. We are not liable for delays or additional costs resulting from inaccurate, incomplete, or late information supplied by the customer.
Service Standards and Customer Responsibilities
We will use reasonable care and skill in performing the services. Customers must ensure that items are packed appropriately, unless packing has been expressly included in the agreed service. Fragile, valuable, or unusual items should be clearly identified in advance. You are responsible for ensuring access to the collection and delivery points, including permits, parking arrangements, lift access, and any permissions required to enter a property or communal area. If our team is unable to start or complete the service because access is blocked, unsafe, or materially different from what was described, additional waiting time, aborted journey charges, or rebooking fees may apply.
Customers must ensure that any goods handed over for transport are legal to move and do not include prohibited, dangerous, or unlawful items. We reserve the right to refuse to handle items that could pose a risk to health, safety, the vehicle, our staff, or other property. If the customer asks us to move an item that appears unsafe, excessively heavy, improperly packaged, or likely to cause damage, we may decline the task or proceed only after the customer accepts the risk in writing. Our team may also refuse to enter unsafe premises or continue work where conditions present a reasonable risk.
Where the service includes dismantling or reassembly, this will be done only if agreed in advance or if it is reasonable to do so within the scope of the booking. We are not responsible for pre-existing faults, weak fixings, hidden defects, or items that cannot be safely reassembled due to missing parts or prior damage. The customer should be present, or appoint an authorised representative, to confirm instructions, access, item locations, and any special handling preferences. If no authorised person is present and decisions need to be made, we may act reasonably in the circumstances, but we are not obliged to make judgement calls that go beyond the agreed service.
Payments
Unless otherwise stated in writing, prices are quoted in pounds sterling and may be based on hourly rates, fixed fees, distance, item count, or a combination of these factors. All quotations are given on the assumption that the information supplied is accurate and that the job can be completed within the estimated parameters. Prices may change if the actual service differs materially from the description provided at the time of booking, including changes in volume, distance, access difficulty, waiting time, number of staff required, or the need for extra trips. Any additional charges will be explained as soon as reasonably practicable.
Payment is normally due on completion of the service, unless we agree a different arrangement in writing beforehand. We may require a deposit, advance payment, or card pre-authorisation to secure a booking, particularly for larger jobs or busy periods. Where payment terms are agreed in advance, you must pay by the method and within the timeframe specified. If an invoice is issued, it must be paid by the due date stated on the invoice. Late or failed payments may result in administration fees, interest where permitted by law, and suspension of future services until the outstanding balance is cleared.
We accept that customers may occasionally need clarification about a charge. Any dispute regarding an invoice must be raised promptly and in good faith. You must still pay any undisputed amount by the due date. We reserve the right to withhold future bookings, additional services, or the release of non-essential materials until payment has been received in full where lawful to do so. Promotional prices, discounts, or special offers may be withdrawn or amended at any time unless already confirmed in a booking.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel after the booking has been confirmed, a cancellation fee may apply depending on how much notice is given, whether staff or vehicle time has already been allocated, and whether the work involves non-recoverable costs. For bookings cancelled at short notice, we may charge part or all of the agreed fee if we have reasonably relied on the booking and incurred expense. If a deposit has been paid, it may be retained to cover administrative loss, reserved time, or other reasonably incurred costs, subject to applicable law.
If we need to cancel or reschedule due to illness, traffic disruption, vehicle failure, weather, safety concerns, legal restrictions, or circumstances beyond our reasonable control, we will use reasonable efforts to notify you and propose an alternative time. We will not be responsible for consequential losses arising from a cancellation or delay caused by such events, except where liability cannot lawfully be excluded. Delivery times are estimates only and may be affected by road conditions, loading delays, site access, or waiting for instructions. We are not responsible for losses caused by delay unless the delay was caused by our negligence and directly resulted in loss that was reasonably foreseeable.
Where you are not available at the agreed time, or access is unavailable, we may treat the booking as a late cancellation or failed attendance and charge accordingly. If the service is partially completed and then interrupted due to the customer’s actions or omissions, we may charge for work done, time spent, waiting time, and any additional travel or reattempt costs. We will always act reasonably and proportionately when assessing any charge related to cancellation or interruption.
Liability and Insurance
We take reasonable care of the items entrusted to us, but liability is limited to the extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those exceptions, we are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of use, or emotional distress. Our liability for direct loss or damage caused by our negligence will be limited to the lesser of the repair or replacement cost of the affected item, or the total amount paid for the service giving rise to the claim, unless a higher level of liability has been expressly agreed in writing.
Claims for damage or loss must be reported as soon as reasonably practicable and, in any event, within a reasonable time after completion of the service. You should inspect items on delivery and notify us of any issue promptly so that it can be assessed. Claims raised long after the event may be harder to verify and may not be accepted if delay has prejudiced our ability to investigate. We may require evidence such as photographs, proof of ownership, receipts, or independent repair estimates. No liability is accepted for damage resulting from items being inadequately packed, already damaged, structurally weak, or unsuitable for transport in the condition presented.
If you request that we move items that are especially valuable, delicate, antique, or irreplaceable, you should inform us before the booking is confirmed. We may require additional precautions or may decline to carry such items unless suitable arrangements are made. Unless specifically agreed in writing, we do not provide specialist insurance for high-value goods beyond any standard cover we may hold. The customer remains responsible for arranging appropriate insurance if the value or nature of the items warrants it. Our employees, agents, and subcontractors may rely on these limitations and exclusions to the same extent as we do.
Waste Regulations and Prohibited Items
Where the service includes collection or removal of waste, the customer must comply with applicable UK waste legislation and ensure that waste is described accurately. We will only remove waste that we are legally permitted and equipped to carry. We may request details about the type, volume, and origin of the waste before accepting the job. It is the customer’s responsibility to ensure that waste is properly segregated where required and that no hazardous, clinical, asbestos-containing, chemical, or other controlled waste is included unless we have expressly agreed in writing to handle it and hold the necessary authorisations. We reserve the right to refuse any load that does not comply with applicable law or our safety requirements.
Any waste we remove will be handled in accordance with relevant duty-of-care obligations. This may include transfer to licensed facilities or disposal routes that comply with waste carrier and environmental requirements. The customer must not ask us to dispose of waste illegally, fly-tip, burn waste, or misdescribe materials to avoid lawful handling requirements. If we suspect that waste has been misdescribed or includes prohibited items, we may stop the collection, return the load where lawful and safe to do so, or report concerns to the appropriate authorities. Additional charges may apply where specialist handling, sorting, or disposal is required because of inaccurate descriptions.
For mixed household, commercial, or site-clearance waste, the customer should separate recyclable materials, electronics, batteries, liquids, sharp objects, and any other controlled items before collection unless we have agreed to do so as part of the service. We are not responsible for identifying hidden hazards that were not reasonably discoverable at the time of collection. The customer remains responsible for declaring whether waste contains any regulated substances or items that may require special treatment. If you are unsure whether an item is acceptable, you must raise the issue before the booking date so that the matter can be assessed.
Force Majeure, Data, and General Provisions
We are not liable for any delay or failure to perform our obligations where the delay or failure arises from events beyond our reasonable control, including severe weather, strikes, road closures, accidents, fire, flood, government action, civil disorder, or utility failures. In such cases, we may suspend performance, reschedule the service, or cancel the booking if necessary. If performance becomes impossible or unsafe, we will seek to minimise inconvenience and, where appropriate, discuss a fair alternative arrangement. These terms are intended to operate in a practical and reasonable manner, and nothing in them requires either party to act unlawfully or unsafely.
Any personal data you provide in connection with a booking will be used for the purposes of administering the service, managing accounts, processing payments, handling complaints, and meeting legal or regulatory obligations. We will take reasonable steps to protect personal information and to limit access to those who need it for operational purposes. We may retain records for as long as reasonably necessary for accounting, legal, insurance, or administrative reasons. By using the service, you acknowledge that certain information may need to be shared with insurers, payment processors, subcontractors, or legal advisers where necessary and lawful.
These Terms and Conditions constitute the entire agreement between the parties in relation to the service, unless varied in writing. If any provision is found to be invalid or unenforceable, the remainder will continue in force. A failure by us to enforce any right or provision will not be treated as a waiver of that right or provision. Any variation must be agreed by an authorised representative of the company. The customer may not assign or transfer the booking without our prior written consent, although we may assign our rights and obligations where lawful.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another court must hear the matter by law. If a dispute arises, both parties should first attempt to resolve it informally and in good faith before starting formal proceedings. This clause does not remove any mandatory legal rights available to consumers under applicable UK legislation.
By confirming a booking with Man With Van Bowespark, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend retaining a copy for your records. The aim of this document is to make the moving process straightforward, fair, and transparent while protecting both the customer and the service provider. If a written service agreement includes additional terms, those terms will apply alongside these conditions to the extent they do not conflict.
End of Terms and Conditions.